Open Enrollment (November 4 to 18, 2019) is your opportunity to choose your benefits for the new year. The benefits you choose during Open Enrollment will be effective from January 1, 2020 through December 31, 2020, unless you have a qualifying life event.

You must enroll in benefits if you wish to:

  • Select coverage for the first time
  • Change benefit plans
  • Add a dependent
  • Participate in a Medical Plan
  • Participate in a Flexible Spending Account (only for active employees)
If you have questions or need help enrolling

For help with enrolling online or questions about your benefits, please call the City of Atlanta benefits department at (404) 546-4246 or visit City Hall Tower, DHR, Suite 2120. The Office of Employee Benefits staff is available weekdays from 8:30 a.m. to 5:30 p.m.

Retirees also may enroll using a paper form, included with the Enrollment Guide mailed to your home.

Enrollment Changes for Active Employees

Our PPO Dental Plan carrier will change in 2020.

  • If you do not make a dental selection during Open Enrollment, the City will map you to the new Dental Plan most like your current Dental Plan.
  • If you are not currently enrolled in dental coverage, you can add that coverage during enrollment.

Enrollment Changes for Retirees

Our PPO Dental Plan carrier will change in 2020.

  • If you do not make a dental selection during Open Enrollment, the City will map you to the new Dental Plan most like your current Dental Plan.
  • If you are not currently enrolled in dental coverage, you can add that coverage during enrollment.
  • Retiree survivors are not allowed to add dental coverage if they were not previously enrolled in a Dental Plan.

Before Enrolling

How to Use the Enrollment Site

How to Enroll

There are two ways to enroll access the enrollment system:

  1. Click the red “Enroll in Benefits” button at the top of this website, or
  2. Go directly to the ATL Cloud site at https://ehxr.login.us2.oraclecloud.com/. In either case, follow the instructions below.

Retirees also can enroll using the paper forms in the enrollment kit mailed to their homes.

Enrollment Instructions

From the ATL Cloud website: https://ehxr.login.us2.oraclecloud.com/

  1. To log in if you are an active employee, enter your username and password. If you are a retiree, enter your employee ID and password. (If you need an Oracle password and your username/employee ID number, please contact the help desk at 404-546-4246.)
  2. After you login, under Apps, click on the orange “My Benefits” icon.
  3. Next, click on the blue “Change Benefit Elections” box under “Start Enrollment.”
Dependents and Beneficiaries
  • Enter anyone you want to list as a dependent and/or beneficiaries, if they are not already listed in the system.
  • Confirm dependent and/or beneficiaries’ information already entered in system is correct.
  • To create a new contact, click “Create Contact.”
  • Enter the person’s Name and Relationship. You must complete the “Relationship,” “Relationship Start Date,” “Last Name,” and “First Name” fields. The relationship start date you enter must be a date prior to the Open Enrollment start date.
  • Enter their address information, or if they share the same residence as you, check the “Copy my home address” box.
  • Finish completing the remaining fields, if necessary.
  • When finished, click the “Save and Close” box at the top of the screen.
  • Repeat these steps as many times as necessary to add dependents and beneficiaries.
  • When you are ready to continue, click “Continue.”
  • A warning will pop up. If you have added all of the dependents you intend to add, click “Continue Enrollment.”
  • When you see the “Authorization” page, read the information and click “Accept.”
Edit Benefits
  • Review the available plans and click “Select” next to the option(s) of your choosing.
  • Scroll to the top of the page and click “Next.”
  • Select your plan.
  • If you are an active employee enrolled in a High Deductible Health Plan, determine the amount you would like to save in your Health Savings Account. Enter that value into the “Coverage” box.
  • Scroll to the top of the page and click “Next.”
  • Select your Dental and Vision Plan.
  • Select your Life Insurance and enter the coverage value.
  • If you are an active employee, select a Flexible Spending Account option and enter the coverage value.
  • Specify what percentage of any insurance payouts you want each of your beneficiaries to receive.
  • Choose which beneficiaries would receive anything as a primary recipient. (For example, will your spouse receive 100% of the benefit if something happens to you?)
  • Choose which beneficiaries would receive anything as a contingent recipient. (For example, what will your children receive if something happens to you and your primary recipient?)
  • To recalculate your total, click “Recalculate.” Both the primary and contingent percentages should equal 100%.
  • Repeat for additional policies listed.
  • When you are ready to continue, click “Next.”
  • Review your plan. If there are errors, click “Back” and make the necessary corrections.
  • If everything is correct, click “Submit.”
Important Notes
  • For active employees: You cannot select both a Health Savings Account and Flexible Spending Account. You can only select one of those options.
  • For active employees: You cannot select a Health Savings Account unless you are enrolled in a High Deductible Health Plan.
  • For active employees and retirees: If you add a “New Dependent,” you must upload the document to your documents of record or you can submit to the Insurance Division.

Enrollment FAQs

What is my user name?

Your user name is your employee ID number. If you cannot locate your employee ID number, please call the Help Desk at 404-865-8949. The Help Desk representative will ask a series of questions for validation purposes and will provide you with your user name.

What do I do if I forget my password?

You need to call the Help Desk at 404-865-8949 to reset the password or click “Forgot Your Password” online from the enrollment site login page. A valid COA email address is required.

What should I do if I do not have access online enrollment system?

Please call our Help Desk at 404-865-8949. The Help Desk will be able to authorize access.

If I enroll online, how can I prove I have enrolled or confirmed my benefits?

You can print a confirmation statement when you have completed your online enrollment.

What happens if I miss the Open Enrollment deadline?

If you do not enroll by the deadline, you will lose Medical Plan and Flexible Spending Accounts coverage. If you currently participate in the Dental Plan, Supplemental Life Insurance, or Voluntary plans, the City will map you to the new option that is most like your current option.

You do need to complete the enrollment process to confirm your benefit selections for 2020.

Am I required to make changes to my benefits?

No, you can maintain your current plan and coverage level selections. You must actively elect Flexible Spending Accounts coverage if you want FSAs in 2020. If you currently participate in the Dental Plan, the City will map you to the new option that is most like your current option.

You do need to complete the enrollment process to confirm your benefit selections for 2020.

When will the Open Enrollment meetings be held this year?

Click this link to see the schedule of meetings.

Where can I find the insurance premiums for 2020?

Click the appropriate rate sheet to see what you will pay for coverage in 2020: