How to Enroll

Open Enrollment (November 17 to November 30, 2023) is your opportunity to choose your benefits for the new year. The benefits you choose during Open Enrollment become effective on January 1, 2024, and remain in place through through December 31, 2024, unless you have a qualifying life event.

This is a passive enrollment, which means that unless you make a plan or dependent change, all current plans and rates will automatically roll over effective January 1, 2024, and no action is required, with the exception of Flexible Spending Accounts.

You must enroll in benefits if you wish to:

  • Select coverage for the first time
  • Change coverage levels or add a dependent
  • Participate in a Flexible Spending Account or Health Savings Account (only for active employees)
  • Participate in voluntary benefits (only for active employees)
Enroll Now

If you have questions or need help enrolling

For questions about enrolling online or your benefits, please call the City of Atlanta benefits department at 404-330-6036, Monday to Friday, from 8:15 a.m. to 6 p.m.

  • For a short overview of options and changes, read either the actives mailer or retiree mailer; this was also sent to your home.
  • For additional details about your benefits, read either the actives guide or retiree guide.
  • Read the enrollment presentation.
  • Attend an enrollment meeting.
  • Check to see if your doctors and healthcare facilities are in your potential plan’s network by going to the plan website.
  • If you or a covered family member regularly takes a medication, check to see how it is covered by the medical plan you are considering and at what cost to you.

How to Enroll

There are two ways to enroll access the enrollment system:

  1. Click the red “Enroll Now” button on the home page of this website, or
  2. Go directly to the ATLcloud site at https://ehxr.login.us2.oraclecloud.com/.
  • In either case, follow the instructions below.

Enrollment Instructions

From the ATLcloud website: https://ehxr.login.us2.oraclecloud.com/

  1. To log in if you are an active employee, enter your username and password. If you are a retiree, enter your employee ID and password. (If you need an Oracle password reset, click “FORGOT PASSWORD” on the main screen and change it there.)
  2. After you login, click the “House” icon on the top right, then click the orange “My Benefits” icon.
  3. Next, click on the white “Make Changes” box. 

Dependents and Beneficiaries

  • Enter anyone you want to list as a dependent and/or beneficiary, if they are not already listed in the system.
  • Confirm dependent and/or beneficiary’s information already entered in system is correct.
  • If you need to add a new dependent or beneficiary, click on the orange “+Add” box on the right. 
  • Enter the person’s Name and Relationship. You must complete the “Relationship,” “Relationship Start Date,” “Last Name,” and “First Name” fields. The relationship start date you enter must be a date prior to the Open Enrollment start date.
  • For the “Relationship Start Date” use the date you are doing the enrollment. For a step-child, use “Child” as the relationship.
  • When finished, click the “Save and Close” box at the top of the screen.
  • Repeat these steps as many times as necessary to add dependents and beneficiaries.
  • When you are ready to continue, click “Continue.”
  • When you see the “Authorization” page, read the information and click “Accept.”

Edit Benefits

  • Review the available plans and click “Select” next to the option(s) of your choosing.
  • Scroll to the top of the page and click “Next.”
  • Select your plan.
  • If you are an active employee enrolled in a High Deductible Health Plan, determine the amount you would like to save in your Health Savings Account. Enter that value into the “Coverage” box.
  • Scroll to the top of the page and click “Next.”
  • Select your Dental and Vision Plan.
  • Select your Life Insurance and enter the coverage value.
  • If you are an active employee, select a Flexible Spending Account option and enter the coverage value.
  • Specify what percentage of any insurance payouts you want each of your beneficiaries to receive.
  • Choose which beneficiaries would receive anything as a primary recipient. (For example, will your spouse receive 100% of the benefit if something happens to you?)
  • Choose which beneficiaries would receive anything as a contingent recipient. (For example, what will your children receive if something happens to you and your primary recipient?)
  • To recalculate your total, click “Recalculate.” Both the primary and contingent percentages should equal 100%.
  • Repeat for additional policies listed.
  • When you are ready to continue, click “Next.”
  • Review your plan. If there are errors, click “Back” and make the necessary corrections.
  • If everything is correct, click “Submit.”

Important Notes

  • For active employees: You cannot select both a Health Savings Account and Flexible Spending Account. You can only select one of those options.
  • For active employees: You cannot select a Health Savings Account unless you are enrolled in a High Deductible Health Plan.
  • For active employees and retirees: If you add a “New Dependent,” you must upload a marriage and/or birth certificate for verification to the Document of Record tab on your Oracle home page or you can email it to the Insurance Division at benefits@atlantaga.gov. (Enter your dependents’ Social Security numbers in the National Identifiers section.)
  • For retirees: If you want to view or make a benefit plan change, and have not added your email address to your retiree record with the City of Atlanta, follow these instructions to access the Oracle ATL Cloud system. Send an email to: benefits@atlantaga.gov that includes: Your Full Name, Date of Birth, Last 4 Digits of your Social Security Number, Mailing Address and Email Address.
  • For retirees: If enrolling in a Medicare Advantage Plan for the first time, please contact the Benefits Division at 404-330-6036.

What is my enrollment website user name?

Your user name is your employee ID number. If you cannot locate your employee ID number, please call the Help Desk at 404-546-4246. The Help Desk representative will ask a series of questions for validation purposes and will provide you with your user name.

What do I do if I forget my enrollment site password?

You need to click “Forgot Your Password” online from the enrollment site login page. A valid COA email address is required.

What should I do if I do not have access to the online enrollment system?

Please call our Help Desk at 404-546-4246, Monday to Friday, from 8:15 a.m. to 6 p.m. The Help Desk will be able to authorize access.

If I enroll online, how can I prove I have enrolled or confirmed my benefits?

You can print a confirmation statement when you have completed your online enrollment.

What happens if I miss the Open Enrollment deadline?

If you do not enroll by the deadline, you will only have basic benefits provided by the City. After your initial 90-day eligibility period following the date of employment, you may change your elections (plans and coverage) only during an Open Enrollment period or within 31 days following a change in family circumstance. Please see the enrollment guide for more information.

Where can I find the insurance premiums for 2024?

Click the appropriate rate sheet to see what you will pay for coverage in 2024:

What if I have other questions?

For questions about enrolling online or your benefits, please call the City of Atlanta benefits department at 404-330-6036, Monday to Friday, from 8:15 a.m. to 6 p.m.